Which Property Upgrades Actually Increase Rent
Best upgrades for rental property are not always the most expensive. See which improvements can raise rent and reduce vacancy.
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Managing an investment should be straightforward. Below you’ll find answers to the most common questions we receive from landlords, designed to help you feel confident and informed throughout your journey with SPM’s property management services.
If you ever need clarification or personalised advice, our team is here to direct you.
Before renting your property, NSW Fair Trading requires landlords or their agents to acknowledge that they have read and understood the Landlord Information Statement. This must be completed before entering into a residential tenancy agreement and penalties may apply if not complied with.
Absolutely. Once you complete your landlord instructions and sign the new management agreement, we handle the entire transition. We’ll liaise with your current agent organise the transfer of documents and manage a smooth handover, one of the many benefits of our property management services.
We monitor enquiries, arrange inspections and keep you updated with feedback from prospective tenants. Before advertising, we confirm your preferred lease terms, rent and pet instructions. Once applications are received, we process them thoroughly and seek your instructions regarding the most suitable applicants.
Rental funds are paid mid-month on the 13th (or next business day) and again on the second last working day of the month. Each time funds are disbursed, you’ll automatically receive a statement along with links to any processed invoices. This ensures you always know exactly what has been paid and when.
Yes, we can arrange payment for these directly from your rental funds at no additional charge. If we seek reimbursement from your tenant for water usage or an invoice, the management fee applies only to those specific charges. Our aim is to make your financial management as seamless and transparent as possible.
We review market rent at every routine inspection and outline our recommendations in your report. Rent can only be increased once every 12 months and must reflect current market value. We manage the timing, legislation and required steps so the process is straightforward.
Yes, once your email is linked to our system, you can set up your online portal to access all documents at any time. You can also download the PropertyMe app on iPhone or Android for convenient access to statements, agreements and invoices. Your information is available to you whenever you need it.
Tenants can log non-urgent repairs through their online portal, allowing us to track requests in real time. Depending on your preferences, we will either proceed with the repair or seek your instructions before arranging works. If you have preferred trades, we’re happy to use them as long as they meet required qualifications and insurance standards. All work orders, in progress and completed, are visible to you through your portal.
Urgent repairs are defined under Clause 62 of the Residential Tenancies Act and include issues such as power outages, safety concerns, burst pipes or overflowing toilets. During business hours, tenants contact us directly so we can assess the situation and request your instructions where appropriate. Outside hours, tenants may contact the approved trades listed on their lease, who generally make the issue safe until full repairs can occur. If repairs aren’t attended to in a reasonable timeframe, tenants may arrange work up to $1,000 and seek reimbursement, as permitted under legislation. We keep you informed at every step until resolved.
We conduct the first inspection within three months of a tenant moving in and then every six months thereafter. You’ll receive a written report and photos following each inspection so you feel informed and updated. If we take over an existing tenancy, we arrange an early inspection to meet the tenants and familiarise ourselves with your property.
Around four months before a lease expiry, we contact you to discuss your options, including renewal, market rent review or ending the tenancy. We outline the available pathways based on your goals and the current market. If you wish to end a tenancy, NSW Fair Trading provides straightforward guidelines on valid grounds and required notice periods, which we will help you navigate.
For further guidance on your rights and responsibilities as a landlord, NSW Fair Trading provides detailed information on legislation, processes and compliance.
Visit NSW Fair Trading for Housing & Construction Information
Contact us for questions, guidance or support.
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