Which Property Upgrades Actually Increase Rent
Best upgrades for rental property are not always the most expensive. See which improvements can raise rent and reduce vacancy.
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- property@simpsonpm.com.au
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A smooth tenancy starts with steady oversight, proactive management and support you can rely on.
Below you’ll find answers to the most common questions from tenants, all designed to make your experience with SPM’s rental management feel simple, respectful and stress-free.
If you ever need help or clarity, our team is always here.
Before signing a residential tenancy agreement, NSW Fair Trading requires that all tenants receive the official Tenancy Information Statement. Please take the time to read and understand your rights and responsibilities.
We’ll arrange a time to meet you at the property for key collection and your tenancy induction. You’ll receive an approval email outlining all lease terms and conditions and a one-week holding deposit is required within 24 hours to secure the property. The second week’s rent must be cleared before your lease begins. A bond link will be sent to your nominated principal tenant via Rental Bonds Online and all lease holders must sign the agreement before keys are released.
Yes, we’ve partnered with Move Me In to help you organise electricity, gas, internet and more in one place. Simply visit the “Moving?” link under Contact on our website and they’ll guide you through the setup process.
You’ll receive a unique BPAY reference number and our biller code so you can pay securely through your online banking. This method allows for easy, trackable payments throughout your tenancy.
Yes, once your email is added to our system, you can set up your online PropertyMe portal using your email and a secure password. From there, you can access your lease agreement, payment history and any invoices. You can also download the PropertyMe tenant app on both Android and iPhone for quick access on the go.
Your first inspection is completed within the initial three months of your tenancy and then every six months after that. You will receive notice ahead of time and a written report is sent following each inspection. If we begin managing your property mid-tenancy, we may arrange an early inspection to meet you and become familiar with the home.
For troubleshooting common repairs, please refer to our helpful guide below. It can often resolve minor issues quickly before a tradesperson is required.
Link:https://drive.google.com/file/d/1Ttl9PWxtiA9fsEClqcJ_oVdv2_6E3JW2/view?usp=sharing
You can log repairs directly through the PropertyMe tenant portal or app. Please provide accurate details, photos and model numbers where relevant, this helps us action your request efficiently. All non-urgent repairs must be submitted in writing. Once logged, you can track progress through your portal.
Please email property@simpsonpm.com.au with details of your pet including age, breed and any helpful information for the landlord’s consideration. We’ll then send you the NSW Fair Trading pet application form to complete.
All lease holders must complete and sign the vacate notice form included in your emailed rental receipts. Once signed, please email the form to property@simpsonpm.com.au. We’ll then send you the vacate process and next steps.
After receiving your notice, we’ll confirm the vacate process and your final inspection date. Please be aware that once keys are returned, the landlord is not obligated to allow re-entry to the property. When the landlord approves the bond release, your bond will be refunded to the bank account you have registered with Rental Bonds Online.
For more guidance on your rights and responsibilities as a tenant, NSW Fair Trading provides a comprehensive overview of legislation and processes.
Visit NSW Fair Trading for Housing & Construction Information
Move me in
Set up your electricity, gas, internet and more in one place with Move Me In. They’ll help you compare options and find great deals to make your move easier.
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