Privacy Officer – Simpson Property Management Pty Limited Email: property@simpsonpm.com.au Contact number: 0447203862 at 2 Portside Crescent Maryvilel NSW 2293 – website www.simpsonpm.com.au
This Privacy Policy applies to personal information collected via our website. Our broader real estate services may also be governed by additional privacy obligations.
1. Simpson Property Management Pty Limited ABN 39 666 910 676 respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Commonwealth). This policy sets out how we collect and treat your personal information.
2. “Personal information” is information we hold which is identifiable as being about you.
2.1. Simpson Property Management Pty Limited will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
We collect, use and disclose personal information for the purpose of conducting our business.
We take reasonable steps to ensure the information we collect, hold, use and disclose about you is accurate, up-to-date, complete and relevant Please advise us via property@simpsonpm.com.au if this information is not complete or up to date.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates. We may collect additional information at other times, including but not limited to, open house inspections, when you email us, submit an enquiry on our website, make a telephone enquiry, when you apply for a rental property (Drivers licence, passport or Medicare details – required tenancy applications bank statements, income details, employment history and references, current property ownership, mortgage information), when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, third party database checks like TICA (checking of applications) or communicate with our customer/administration support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3.1. Simpson Property Management Pty Limited collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3.2 We collect and disclose your personal information for the following real estate functions: verifying your identity and assessing your tenancy application, marketing and advertising properties for lease, fulfilling our obligations under the residential tenancy agreements, managing and maintaining properties (eg. coordinating tradespeople, owners’ corporations and building inspections), fulfilling our legal and statutory obligations (eg Office of state revenue or NSW Fair Trading), communicating with you regarding property market updates and other agency services (you can opt out at any time)
4.1. Simpson Property Management Pty Limited may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Simpson Property Management Pty Limited may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. We will disclose your information to our contractors and others that assist in running your business and that the disclosure could be to an overseas (for example Philippines) recipient.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Simpson Property Management Pty Limited, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia (for example in the Philippines). Some overseas recipients may be located in countries that do not have laws or binding schemes that provide privacy protections equivalent to those under Australian law. As a result, you may not be able to seek redress under Australian privacy laws in relation to the handling of your personal information by overseas recipients
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5.7 Simpson Property Management does not make decisions solely by automated means
5.8 Where lawful and practicable, individuals may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services.
6.1. Simpson Property Management Pty Limited is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
6.3. Data storage and security – we take reasonable steps to securely protect your personal information from misuse, unauthorised, modification or disclosure. This includes role-based database permission and secure digital encryption. When your information is no longer needed, we securely destroy or de-identify it.
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at property@simpsonpm.com.au
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
7.3 We may send marketing communications to users. Users may opt out at any time by emailing property@simpsonpm.com.au. Sensitive information will not be used for marketing purposes without consent.
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Privacy Officer – Simpson Property Management Pty Limited Email: property@simpsonpm.com.au Contact number: 0447203862 Mailing address: PO BOX 92 HAMILTON NSW 2303 Street address 2 Portside Crescent Maryville. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.
10.1. When you come to our website (www.simpsonpm.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Simpson Property Management Pty Limited is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
10.4 Simpson Property Management confirms use of the website constitutes acceptance of this policy
For more information relating to the privacy policies within Australia, please visit the Office of the Australian Information Commissioner here – OAIC